Privacy Policy
Last updated: October 2, 2026
WaitScout ("we", "us") is an unofficial Walt Disney World® companion app for live ride wait times, planning, and a personal bucket list. WaitScout is not affiliated with, endorsed by, or sponsored by The Walt Disney Company. This policy explains what we collect and why.
Information we collect
- Account. You can use WaitScout with an anonymous account or sign in with Apple. With Sign in with Apple we receive a stable identifier; we never receive your password. If you hide your email, we never see it.
- Your activity in the app. Bucket-list check-offs, ratings, notes, trips, saved places, and alert preferences you create, stored against your account so they sync and persist.
- Photos. If you add a photo to an item, it is uploaded to our storage and tied to your account. Photos are private to you unless you explicitly choose to share one.
- Location. With your permission, we use your device location only while you’re using the app to show your position on the map and detect which park you’re in. Coarse current-park presence may be sent to our server to deliver park-scoped alerts. We do not track your location in the background and do not sell location data.
- Notifications. If you enable alerts, your device’s push token is stored so we can send the alerts you asked for. If you track a ride on your Lock Screen, a push token for that Live Activity is stored for a few hours so the wait can update while your phone is locked.
- Feedback you send us. If you answer “How is WaitScout working for you?” in the app, we store your score and any message you write, with the app version and language. It is linked to your account identifier, not to your name or email. A low score and its message are emailed to our support inbox so a person can read it.
- Purchases. Subscriptions are processed by Apple and managed via RevenueCat; we receive your subscription status, never your card details.
- Diagnostics & usage. Basic, privacy-respecting analytics about feature usage to improve the app. We do not log the content of your searches.
How we use information
To provide and sync your bucket list, planning, and alerts; show live waits, maps, and weather; deliver the notifications you enable; process subscriptions; and improve the app. We do not use your data for third-party advertising, and WaitScout contains no ads.
Third-party services
- Apple WeatherKit — weather forecasts (subject to Apple’s privacy policy).
- Supabase — our backend database/storage processor.
- RevenueCat — subscription management.
- Zoho Mail — our support mailbox. Feedback messages you send from the app are delivered there.
- themeparks.wiki — source of public ride status/wait data.
- TelemetryDeck — privacy-focused product analytics, used to understand which features are used and where the app fails. Any user identifier is salted and hashed before it is sent, so a signal cannot be tied back to your account. This is on by default; turn it off with “Share usage analytics” under Privacy in the app’s Settings.
Data retention & deletion
We keep your account data until you delete it. You can delete your account and associated data from within the app (Settings), which removes your profile, progress, photos, and tokens. You may also email us to request deletion. Deleting your account also deletes the feedback stored with it; a copy of a feedback message that was already emailed to our support inbox is deleted on request.
Children
WaitScout is not directed to children under 13 and we do not knowingly collect their personal information.
Your rights
Depending on where you live, you may have rights to access, correct, export, or delete the personal data we hold about you (including rights under CCPA and GDPR). To submit a data request, email support@waitscout.app with the subject line "Data Request" and describe what you need. We respond to all verifiable requests within 30 days. For account deletion, you can also use the in-app Settings menu, which is the fastest path.
Contact
Questions? Email support@waitscout.app.